We get calls most days asking for help to resolve the problem of no internet connection. We are very aware how serious this is for most clients. Many of these issues are covered above in the wireless connections page but can be summarised as follows:
- Your router/modem is not installed correctly or has failed, if it’s over four years old consider replacing it.
- Your cabling has been damaged/disconnected by builders/cleaners or someone else on your property.
- Your ISP/Network provider has a glitch or there is an issue with your account.
- There is a problem with your computer that is preventing the network connection from working properly. This could be software or hardware.
- You are having a bad day!
Please check your router is switched on correctly and the cables are all connected properly and restart your router. Also check the lights on the router show power, adsl and internet is available. If that does not help you could consider speaking to your ISP but be warned many of them are very difficult to deal with and will waste your time trying to prove the problem is on your computer. Be very firm and get them to check there are no issues with your account or the local network they connect through.
If you still can’t connect give us a call.